Delivery Policy:
The shipping charges on your order will be informed before your order is being placed at PerfumeMena.com. If you are placing your order through our call center or chat, the order taker will mention the shipping charges.
If it's via web or mobile, the shipping charge would reflect on the shopping cart / payment page.
We are committed to delivering your order accurately, in good condition, and always on time promised by our customer care executive or on website or mobile. Below are some more shipping related points:
- Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
- We make our best efforts to ensure that we ship out each item in your order within 2-5 working days of the order date. However in some cases, it may take longer, up to 7 or more working days, to ship the order, as the product may have to be procured by us where there is a heavy demand.
- We ship out orders on all week days (Monday to Saturday), excluding public holidays.
- To ensure that your order reaches you in the fastest time and in good condition, we will only make shipments through reputed courier agencies.
- While we strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and immediately write an e-mail to order@perfumemena.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- You may track the shipping status of your order on our website, by clicking at Track your Order section.
- Please note all items will be shipped with an invoice. In case, inadvertently, the same is not received, you may write an email to order@perfumemena.com mentioning your order reference number.
- www.perfumemena.com will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.
- Multiple transactions may result in multiple postings to the cardholder’s monthly statement.